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 Post subject: Re: Podgamer.com unreachable from USA mobile network
PostPosted: Fri Oct 22, 2010 5:09 pm 
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Joined: Sun Oct 10, 2010 11:46 pm
Posts: 24
Location: Washington DC, USA
Sorry mates, this is as far as I'm going. If you want to get read from the USA mobile network, you're going to have to speak with someone on the deathstar yourselves.

Image

Quote:
from AT&T Email Business Customer Care for Wireless <[email protected]>
to [redacted]
date Fri, Oct 22, 2010 at 12:13 PM
subject Re: Wireless from AT&T Customer Email - Northeast - [TECH] (KMM28368733V63999L0KM)

hide details 12:13 PM (48 minutes ago)

Dear Mr. [redacted],

Thank you for contacting AT&T about your wireless service. My name is Anita Wright, and I will be more than happy to assist you with your inquiry regarding podgamer.com today.

I do understand how frustrating it is not to be able to access certain web sites from your iPhone. I have researched this and spoken with my technical department and find we have no information on this issue at all. I would suggest you call Apple on 800 694 7466 or contact podgamer via your computer.

I hope this information has been helpful. We are here to assist you and appreciate having the opportunity to serve you. I encourage you to visit us at http://www.att.com/mywireless often to view your monthly account statements, make payments and shop for new products and services. If you have additional concerns or questions about this issue please reply to this email. If you need to contact us again regarding a new issue please send us another email via the contact link through your online account. You may also call us on your cell phone by dialing 611 or 800-331-0500. We know you have a choice in the wireless industry and we thank you for choosing AT&T.

Anita Wright

eCare Customer Service Specialist
AT&T Business Solutions Customer Care
http://www.att.com




Original Message Follows:
------------------------
Contact and Verification Information
First Name: [redacted]
Last Name: [redacted]
Wireless Number: [redacted]
E-mail Address: [redacted]
Topic/Subtopic
Topic: I have another question about my phone
Subtopic: No subtopic 2 available


Additional Information


Q1:Enter the wireless number associated with the account you're inquiring about
A1:[redacted]

Q2:What is the make and model of the phone you're asking about?
A2:iPhone 3GS

Q3:Please enter your phone question below:
A3:I can't reach http://podgamer.com/ from the ATT mobile network on iPhone, nor can my friends in NYC or LA. Site is reachable in every other way (Blackberry, computer, wifi, etc). Can you please check your end?


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 Post subject: Re: Podgamer.com unreachable from USA mobile network
PostPosted: Fri Oct 22, 2010 5:42 pm 
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Joined: Thu Sep 16, 2010 9:45 am
Posts: 27
We are attempting to pursue the matter further. Thanks very much for trying to help.


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 Post subject: Re: Podgamer.com unreachable from USA mobile network
PostPosted: Fri Oct 22, 2010 6:03 pm 
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Joined: Sun Oct 10, 2010 11:46 pm
Posts: 24
Location: Washington DC, USA
Good luck (you're gonna need it ...)

Quote:
Dear [redacted],

Thank you for contacting AT&T about your wireless service. My name is Jessica H. and I would be more than happy to assist you today with your inquiry regarding not being able to access podgamer.com.

I understand how frustrating it may be to not access certain websites from your phone. I will work diligently to clarify for you the issue you are having accessing this website.

Upon review of your account I do not see any outages in your area. Not being able to access a specific website is a device/software issue. Please contact Apple at 1-800-my iPhone. (694-7466) Their hours of operation are: Monday through Friday: 7:00 a.m. - 12:00 a.m. and Saturday-Sunday: 9:00 a.m. - 9:00 p.m. Eastern Time. Additionally, you can also contact podgamer.com for more information on their website.

I hope this information has been helpful. We are here to assist you and appreciate having the opportunity to serve you. I encourage you to visit us at www.att.com/mywireless often to view your monthly account statements, make payments and shop for new products and services. If you have additional concerns or questions about this issue please reply to this e-mail. If you need to contact us again regarding a new issue please send us another e-mail via the contact link through your online account. You may also call us on your cell phone by dialing 611 or 800-331-0500. We know you have a choice in the wireless industry and we thank you for choosing AT&T.



Jessica H

eCare Customer Service Specialist
AT&T Business Solutions Customer Care
www.att.com




Original Message Follows: ------------------------
Sorry, but this non-answer is NOT helpful.

Please have one of your technical people check this website from one of your products. The page is unreachable either by name or by IP address (69.175.84.226), but only from the AT&T network on an iPhone.

Thank you.
JF


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 Post subject: Re: Podgamer.com unreachable from USA mobile network
PostPosted: Tue Nov 23, 2010 3:30 pm 
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Joined: Sun Oct 10, 2010 11:46 pm
Posts: 24
Location: Washington DC, USA
Guess what?

Still blocked.

Those full RSS feeds sure would be nice.


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 Post subject: Re: Podgamer.com unreachable from USA mobile network
PostPosted: Fri Nov 26, 2010 4:28 pm 
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Joined: Thu Sep 16, 2010 11:58 am
Posts: 7
To nobody's surprise, J Host and AT&T are furiously blaming each other. We might in fact be completely stuck.

Can you see http://gollomer.com/ , or the IP 69.175.84.210? (Ping the latter rather than visit, because it's an unset portal or something.)

There's nothing spesh about the site, I just picked it at random as a J Host-hosted place that's on a slightly different IP. If you *can* get through, we'll try to have the site switched to another of their servers; if not, switching would make no difference because AT&T-3G is ignoring our entire hostblock somehow, at which point I've run out of ideas except to swap hosts altogether which is extremely unlikely at present. (We've already maxed out Grayson's credit card we had the foresight to pretend had to be supplied as his Wordpress login.)


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 Post subject: Re: Podgamer.com unreachable from USA mobile network
PostPosted: Fri Nov 26, 2010 4:40 pm 
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Joined: Sun Oct 10, 2010 11:46 pm
Posts: 24
Location: Washington DC, USA
It's Podgamer's J Nash wrote:
Can you see http://gollomer.com/ , or the IP 69.175.84.210? (Ping the latter rather than visit, because it's an unset portal or something.)

Yes and yes, pack your things and get ready to move!

:lol::lol: <-- my schadenfreude over everyone else in the world being unable to hit the site while the DNS changes propogate.

This might even have a small positive impact on your page views.


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